Not Every Business Needs a Fractional COO. Some Just Need One Thing Fixed.
Operations consulting for owners who know exactly what's broken — and just need it actually fixed.
Two ways to work with us
A focused fix
One broken system, actually fixed — documentation, a process rebuild, an operations audit, a reporting system that finally shows you what's real. Defined scope, defined timeline, led by Brigette and delivered by our team.
Ongoing operational leadership
If the business genuinely depends on you for almost everything and one fix won't cover it, that's a different conversation — Brigette stepping in personally as your fractional COO.
Most businesses know which one they need the moment they see both side by side. If you're not sure, that's exactly what the first conversation is for.
What this actually looks like
We don't sell generic "consulting." Every engagement starts with finding out what's actually true about the business, then fixing the specific thing that's broken — not a vague retainer, not a binder of recommendations nobody has time to act on.
- Process documentation — getting what's only in your head onto paper, so it stops depending on you to explain it every time.
- Standard operating procedures — real SOPs someone else can actually follow, not a template that doesn't match how the business really works.
- Operations audits — an honest look at where time, money, and leads are actually leaking.
- Delegation and accountability systems — the structure that makes delegation stick instead of quietly reverting back to you.
- Reporting and KPIs — a way to see what's actually working, instead of guessing.
Led by Brigette, backed by a real team
Every operations engagement is led by Brigette Jerelle, who scaled a business from 10 employees to over 100 during the most chaotic year most industries have ever faced — for clients including Sony, Netflix, HBO, and Warner Brothers. That same operational discipline shapes how every project here gets run, backed by a team that can actually execute the work, not just diagnose it.
Frequently asked questions
How is this different from the fractional COO service?
This is scoped, project-based work on one specific problem — a system, a process, an audit. Fractional COO is ongoing embedded leadership across the whole business. If you're not sure which one fits, that's exactly what the first conversation is for.
What counts as "one broken system" worth fixing this way?
Anything with a clear edge to it — documentation that doesn't exist, a process nobody can explain consistently, reporting that doesn't tell you what's actually happening, a delegation structure that keeps collapsing back onto you.
How long does a typical operations engagement take?
It depends on the scope — a documentation project moves faster than a full operations audit with a rebuild attached. Timeline gets scoped in the first conversation, not guessed at here.
Do I work directly with Brigette, or just her team?
Brigette leads every engagement's direction and strategy. Day-to-day execution is often supported by her team — that's what keeps focused projects efficient without sacrificing the operational judgment driving them.
What if I start with a focused fix and realize I need more ongoing support?
That happens, and it's a normal next step, not a failure of the first engagement — plenty of businesses start with one fix and move into ongoing support once they see what's actually possible.
Know what's broken? Let's fix it.
Tell us what's actually going on, and we'll tell you honestly whether this is a focused fix or something bigger.