Something's Off. You Don't Have to Know Exactly What.
Operations consulting for owners who feel it in the business every day — the slowdowns, the mistakes, the things that keep breaking — without being able to point to the one cause.
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You don't have to have this figured out
Most owners who reach out don't come in with a diagnosis. They come in with a feeling — that things take longer than they should, that the same mistakes keep happening, that growth feels harder than it's supposed to. That's normal, and it's exactly where we start. You don't need to know if it's your systems, your team, your processes, or all three. That's our job to find out, not yours to guess at alone.
What actually happens first
Before anything gets "fixed," we find out what's actually true about the business — what's running on memory and luck, what's costing time nobody's tracking, and where things are breaking that you may not even be seeing directly. No generic checklist, no assumptions carried over from a different business. Just a real look at yours.
- We ask what's actually happening — not what should be happening on paper.
- We find where time, money, or leads are quietly leaking.
- We tell you honestly what we find — even if it's not what you expected going in.
What might come out of it
Every business is different, so the fix isn't decided before we've actually looked. Depending on what we find, it might be:
- Process documentation — getting what's only in your head onto paper, so it stops depending on you to explain it every time.
- Standard operating procedures — real SOPs someone else can actually follow.
- An operations audit — a clear picture of where time, money, and leads are actually going.
- Delegation and accountability systems — the structure that makes delegation actually stick.
- Reporting and KPIs — a way to see what's actually working, instead of guessing.
If what you actually need is more than a focused fix — if the business depends on you for nearly everything, all the time — that's a different, ongoing kind of support. Worth knowing that exists too: Brigette stepping in personally as your fractional COO.
Straightforward pricing
Operations support starts at $1,000+/month. Scope gets defined around what we find the business actually needs, so the engagement has a clear purpose from the start.
Led by Brigette, backed by a real team
Every operations engagement is led by Brigette Jerelle, who scaled a business from 10 employees to over 100 during the most chaotic year most industries have ever faced — for clients including Sony, Netflix, HBO, and Warner Brothers. That same operational discipline shapes how every project here gets run, backed by a team that can actually execute the work, not just diagnose it.
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Frequently asked questions
What if I don't know what's actually wrong with my business?
That's the most common starting point, not a barrier. We start by finding out what's actually happening — you don't need a diagnosis before you reach out.
How much does this cost?
Operations support starts at $1,000+/month, with scope defined around what we find the business actually needs.
How is this different from the fractional COO service?
This is scoped, focused work on what we find needs fixing. Fractional COO is ongoing embedded leadership across the whole business. If you're not sure which one fits, the first conversation will make it clear.
How long does a typical engagement take?
It depends on what we find — a documentation project moves faster than a full operations audit with a rebuild attached. Timeline gets scoped after we understand the business, not guessed at here.
Do I work directly with Brigette, or just her team?
Brigette leads every engagement's direction and strategy. Day-to-day execution is often supported by her team — that's what keeps focused projects efficient without sacrificing the operational judgment driving them.
Not sure where to start? That's fine.
Tell us what it feels like from the inside, and we'll help you figure out what's actually going on.
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